Rapid Response – Bespoke workplace crisis support

Critical incident and workplace crisis support delivered quickly by experienced facilitators. Tailored mental health support for teams affected by trauma, loss or major disruption.

If you need immediate contact numbers for support, especially if someone is in danger, scroll to the bottom of this page.

What is Rapid Response?

Rapid response provides you with specialist expertise quickly and appropriately when an unexpected or shocking challenge requires urgent action to manage potential harms skilfully and effectively.

Other ways to describe Rapid Reponse could be: ‘Urgent Team Support’, ‘Workplace Crisis Care’, or ‘Critical Incident Support’.

Who is Rapid Response for?

Rapid Response is for when a colleague, team or your whole organisation are negatively affected by, for example:

• A major incident, requiring a team ‘debrief’ to process it
• Business interruption (such as a robbery, fire, theft, flood etc) which leaves an impact on the workplace
• A bereavement (for example, a death at home)
• A death in the workplace (for example, a heart attack)
• A team member diagnosed with a terminal illness
• A suicide
• Bullying, harassment, or assault
• The unexpected departure of a key team member

If your staff members need space to talk about difficult feelings and move forward, we can put you in touch with one of our Rapid Response Facilitators.

Our Rapid Response Facilitators have specialist training and senior experience managing complex situations in the workplace. So, they will understand the ramifications of unexpected events.

Email workplacewellbeing@suffolkmind.org.uk with a summary of your situation, with the subject ‘Rapid Response request’

How does Rapid Response work?

When you contact us, we will arrange a Rapid Response Facilitator, skilled and experienced in dealing with unexpected and traumatic events, to talk with you.

This discussion is free and used to assess your requirements in detail.

They will explore your unique situation in confidence and recommend what will best help manage the challenges. This may be with one-to-one input or from facilitated group sessions or both.

Following the call, Suffolk Mind will come back quickly with a summary from your Rapid Response facilitator with their recommendations and the costs of any proposed interventions to address the issue, with no obligations.

In most cases, your Rapid Response Facilitator will support you from your initial conversation, through to agreed intervention.

Email workplacewellbeing@suffolkmind.org.uk with a summary of your situation, with the subject ‘Rapid Response request’

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FAQs

What happens when you contact us?

When we receive your enquiry, one of our Rapid Response Facilitators will call you back within two working days for an initial free consultation.

Email workplacewellbeing@suffolkmind.org.uk with a summary of your situation, with the subject ‘Rapid Response request’

What can rapid response help with?

In the past Rapid Response has been able to support workplaces when they:

• Need safe supportive ‘debriefs’ after events
• Have lost a colleague to suicide
• Have lost a colleague due to murder or manslaughter
• Have lost a colleague suddenly and unexpectedly
• Have lost, or are supporting, a colleague through a terminal illness
• Need to address bullying situations, raised grievances or whistle blowing
• Are undergoing mergers, restructures and redundancies

What to expect from Rapid Response?

We aim to call you back within two working days. The initial discussion is free, lasting about 30 minutes. The Rapid Response Facilitator will listen to your situation and ask questions to understand what you need.

We will then create a proposal of support, including one-to-one or group support, with costs, for you to review. In most situations the Rapid Response Facilitator you have the initial call with will be the person who comes to your organisation to deliver the agreed interventions. You are under no obligation to book the support.

What support is on offer?

We can offer quick Rapid Response specialist one-to-one and group support to organisations after unexpected events; Executive Coaching for Directors and line managers, Emotional Support Supervision for people in demanding roles; Workplace training & workshops to support and manage mental wellbeing in the workplace. For further information on those visit our Organisations page.

What does Rapid Response cost?

Each situation is unique, and therefore our recommendations are bespoke for you, depending on the need. Your proposal will accurately reflect the discussion you had with clear interventions so that you know where the costs are coming from.

Are the Rapid Response sessions confidential?

Your organisation’s contact with us is confidential and we do not share that.

All one-to-one or group interventions are confidential unless something is shared where a person’s safety is at risk. Feedback to your organisation is discussed as part of the proposal so that it is clear to everyone involved in advance.

Will there be a quick response to my enquiry?

We aim to book your free 30-minute discussion with a Rapid Response Facilitator within two working days of your enquiry between Monday to Friday 9 to 5pm.

Will the person I have the initial discussion with be the person who comes to deliver the agreed intervention?

Yes, in most cases, your Rapid Response Facilitator will support you from your initial conversation, through to agreed intervention.

This ensures a clear understanding of the situation, any agreed interventions and how they are to be delivered. If for any reason this is not the case any replacement will be similarly specialist and expert and will have been fully briefed.

Email workplacewellbeing@suffolkmind.org.uk with a summary of your situation, with the subject ‘Rapid Response request’

You might also consider this service:

• Critical Incident Support
• Workplace Trauma Support
• Crisis Support for Teams
• Urgent Team Support
• Workplace Crisis Care
• Critical Incident Response
• Organisational Crisis Support
• Specialist Crisis Intervention
• Workplace Incident Response
• Trauma-Informed Rapid Support

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Who to call for help

Unexpected things can happen in the workplaces, just like anywhere else. Here is a clear and simple signposting guide for immediate support.

Local Mental Health Support – Suffolk

Suffolk Mind are Suffolk’s local mental health charity. We offer support services ranging from counselling, workplace support, eating recovery, BPD support, and community services. Our Helpline can also connect you to other local services that can support you with other issues linked to your mental health including the CAB, debt services, housing services, or community groups.

Emergency Contacts

In an emergency, where someone is at risk of immediate harm: